Finance & Insurance Business Manager 

Job Title:                             Finance & Insurance Business Manger

Department:                        Finance & Insurance Department

Supervisor:                         Sales Manager / Dealer Principal

Location:                             13850 N, Cave Creek Rd., Phoenix, AZ 85022

Pay Class / FLSA Status:    Salary + Commission

Summary Description F&I Manager 

Direct responsibility for the Finance and Insurance operations of the Motorcycle Sales Department.

Key Result Areas 

•       Business office operations

•       Maintain a collaborative working relationship with other dealership departments

•       Customer service

Major Duties and Responsibilities

Business office operations 

•       Oversee and direct the business office operational activities related to providing finance, insurance, extended service, and pre-paid maintenance programs.

•       Produce acceptable levels of revenue and profits for the dealership by selling finance, insurance, extended service programs, and pre-paid maintenance to new and used motorcycle customers. 

•      Cross-sell parts, accessories, and ready-to-ride products to customers.

•       Establish and maintain good working relationships with several finance sources, factory and otherwise.

•       Pro-actively use C.U.S.T.O.M. sales techniques and Connect lead management system.

•       Analyze departmental activities and practices. 

•       Use effective problem-solving techniques. 

•       Employ a system of responsible accounting, including budget and internal controls.  Set monthly sales objectives and attain goals.  Provide General Manager with reports, as requested.

•       Pursue a continuing program of formal and informal education in the area of expertise to maintain, strengthen and broaden service. Belong to (or join) any relevant associations.

•       Submit paperwork to and obtain approval from finance sources on all finance deals.

•       Set up finance forecasting in conjunction with the sales department forecasting to achieve a desired percent of penetration and income.  This is to be done on both a monthly and an annual basis.

•       Maintain files of active insurance and financial agencies.  Maintain a Finance and Insurance logbook.  Prepare monthly penetration reports on finance penetration.

•       Establish and maintain procedures to ensure timely and proper completion of all sales related paperwork.  Also check all paperwork for correct title, line information, taxes, errors, etc.

•      Handle all rate quotations.

Maintain a collaborative working relationship with other dealership departments 

•      Act as a liaison to all departments in matters concerning Finance and Insurance.

•       Assist and support overall company policies and procedures and support the dealership philosophy.

•      Able to work cross-functionally with all departments.

•      Provide supplemental assistance to a sales person in the Motorcycle Sales Department. Work in conjunction with the sales team. 

Customer service 

•      Ensure high levels of Customer Service.

•      Motivate entire staff to assure quality customer service to all clients.  

•      Maintain a quality assessment and improvement program to assure high quality service to all customers.  Institute and employ a feature / benefit selling methodology so that all customers receive consistence treatment.

•      Ensure that the delivery of any new or used motorcycle is and “EVENT” that will endear customer to the dealership.

•      Contact customers using mailing lists, tickler files, and personal follow-up to encourage additional sales and ensure customer satisfaction.

•      Demonstrate commitment to the dealership’s philosophy of quality service to all customers and acts as a role model to other dealership employees.  

•      Be able to handle customer complaints quickly and courteously, demonstrating empathy, a positive attitude, and our commitment to “making things right”.

Other Duties 

•      As assigned.

Supervisory Responsibilities 

•       Set up and maintain an adequate program which will ensure a 100% turnover ratio to the Business Manager or F&I department.

•       Ability to effectively supervise professional and non-professional personnel.

•       Ability to make strong independent decisions and the demonstrated ability to learn quickly.

•       Be the example to department employees and other dealership personnel by appearance, attendance, being on time for work, and open to flexible scheduling.

•       Establish and maintain an efficient, organized, clean and professional business office.

•       Responsible for informing the entire dealership staff of any new programs or promotions relative to F&I.  Also develop promotional campaigns in conjunction with other departments.

Commitments 

•       Treat all employees and customers fairly, courteously, and with dignity.

•       Be prompt and available for flexible scheduling.

•       Be honest and fair in all business dealings. 

•       Meet or exceed sales quotas on a regular basis.

•       Continually learn more about the products and services you sell. Attend training sessions to keep current with F&I sales techniques and other sales department issues. 

Qualifications & Job Requirements 

•       Must have the ability to get along with a wide customer base. 

•       Excellent communication skills and demonstrated “closing skills”.

•       Knowledge and experience with sales of F&I products, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

•       Computer literate with typing skills and open to learning new software and computer programs. 

•       Able to work effectively and courteously over the phone.

•       Establish Arizona Notary.

Physical Demands 

•       The noise level is the work environment is occasionally loud.  

•       Occasionally requires the ability to balance and push a motorcycle.

Working Conditions  

•       Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.  

•       Occasionally, exposed to exhaust fumes or other airborne particles.