Motorcycle Rentals Manager 

Job Title:.............................Rentals Manager

Department:....................... Rental Department – Full time

Supervisor:.........................General Manager

Location:…………………....13850 N. Cave Creek Road, Phoenix, Arizona 85022

                                             https://www.buddystubbshd.com/Employment

Pay Class / Full Time:........ Salary 

Summary Description

Provide prompt, dependable, high quality, vehicle rental/sales to customers using current proactive sales techniques.

Key Results Areas:

· Customer Service and Satisfaction.

· Attain established sales quotas.

Major Duties and Responsibilities

1) Rental/Sales Support

· Present product feature/benefits to customers.

· Discuss advantages of renting products before committing to a purchase.

· Maintain inventory control system using TSD rental software.

· Follow procedures and maintenance to ensure timely and proper completion of all paperwork.

· Submit appropriate monthly reports.

· Follow procedures for quick and efficient handling of vehicles and additional rental items, including tagging and proper storage.

· Introduce new customers to sales department personnel in addition to personnel in all other departments, if customer desires to purchase a motorcycle.

· Maintain updated customer mailing list.

· Ensure orientation ride, inspection and vehicle delivery policies and procedures are followed.

· Responsible for reviewing components and functionality of motorcycle controls with rental customer(s).

· Conduct post inspection on each rental motorcycle.

2) Customer Service

· Assist in maintaining above average CSI scores.

· Greet customers immediately, in a courteous and friendly manner. (10 ft. rule)

· Handle telephone transactions quickly and courteously.

· Ensure customers are qualified to rent a motorcycle.

· Follow procedures so that all customers receive consistent treatment.

· Ensure cross sales.

· Handle customer complaints reasonably, showing empathy and a positive attitude.

· Maintain a customer follow-up system.

3) Other Duties

· Manage rental fleet.

Supervisory Responsibilities

· Manage all rental department agents and schedule.

Commitments

· Treat all employees and customers fairly, courteously, and with dignity.

· Model superior customer service behavior to all personnel.

· Remain current with all Rentals/Sales Department training available by reviewing tapes and attending seminars, workshops, and other related training programs.

· Maintain a professional appearance and attitude.

· Be honest and fair in all business dealings.

· Meet or exceed working expectations at all times.

· Demonstrate an interest in growing the vehicle rental/sales business.

· Focus on quality and customer satisfaction.

Qualifications & Job Requirements

· Rental agent experience, proficient with TSD rental software.

· Valid motorcycle endorsement.

· At least 21 years of age.

· Acceptable MVD driving record for insurance requirements.

· 2-5 years of progressive experience within customer service preferred.

· Must possess intermediate level computer skills.

· Knowledge and experience with Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them  (Within 90days)

· Ability to accept and follow directions.

· Demonstrated willingness to work flexible hours.

· Must be able to successfully pass a drug screen.

Physical Demands

· The noise level in the work environment is usually loud.

· Requires the ability to balance and push a heavyweight motorcycle. 

Working Conditions

· Frequently works on a computer or doing other “close vision” work.

· Occasionally, exposed to exhaust fumes or other airborne particles.

· Majority of work is conducted indoors, some outdoor booth sales and off-site activities are conducted periodically during open houses or other events.